The things every tradesman asks before signing up — answered without the waffle.
Do I actually need to do anything?
Almost nothing. The website gets built from your existing Google reviews and photos before you've paid anything — you just look at it and say yes or no. For the call answering, the only job on your end is a call divert setting on your phone, and I'll walk you through that in about two minutes.
I've already got a website. Is this still useful?
Yes. The call answering, WhatsApp job tickets and Google profile work all run alongside whatever site you have. That said, most existing trade sites are slow and don't convert on mobile — a fresh build is included in the price anyway, so you may as well see the free preview and compare them side by side.
How does the answering work? Do I have to change my number?
You keep your number. Your phone rings first, like always. Only when you don't pick up — engaged, after hours, no signal — does the call divert to the answering service, which answers in your business name, takes the caller's name, address, problem and urgency, then texts them confirmation and sends you the details on WhatsApp.
What exactly happens when I miss a call?
The call diverts and is answered in your business name, day or night. The receptionist takes the caller's name, address, what's gone wrong and how urgent it is. The customer gets a text back straight away confirming their details are in and someone will be in touch — so they stop ringing round Google — and the full job ticket lands in your pocket. You ring back when your hands are free.
Is it a robot answering?
Yes — it's an AI receptionist, and I'm upfront about that because it's exactly why this costs £99 a month instead of the £200–£400 most human answering services charge — and they still clock off at night. It picks up instantly, at 3am, on Christmas Day, and it never puts a caller through to voicemail. Don't take my word for how it sounds: ring 020 4577 2888 right now and judge it yourself — that's the same receptionist that would be answering for you.
Will customers know it's not me answering?
It answers with your business name and it's trained on your services and your patch, so the caller gets a proper, polite response instead of voicemail. It won't pretend to be you personally — it takes the details and tells them you'll ring back. What customers remember is that someone answered at 11pm.
Am I locked into a contract?
No. Your first month is free, then it's month to month — cancel whenever you like, no cancellation fee, no notice period small print. There's no setup fee — £99/month is the only number, and your first month is completely free.
What if it doesn't actually get me any jobs?
You simply cancel before the first payment — that's the First-Job Guarantee. If the receptionist doesn't catch you at least one job in your first 30 days, you've paid nothing: the first month is free and there's no setup fee. Between that and the free first month, the only thing you can lose by trying it is the two minutes it takes to set up your call divert.
What happens if I cancel?
Your call divert switches off and your phone behaves exactly as it did before — your number was always yours. If you bought your own domain, that's yours too and I'll help point it wherever you want. Hosting for the site stops at the end of your paid month. No hostage-taking.
